Terms and Conditions

While every effort is made to ensure that the information available and provided from the property is correct, we cannot guarantee that they are free from errors of faults. By booking accommodation directly with El Lago Waters Resort and El Lago Tourist Park, you agree to the following terms and conditions:

Tariffs:
Tariffs are subject to change without notice for the time amendments. In cases of amending lengths of your stay might result in applying a different tariff rate.

Deposit:
A $25 deposit is required to confirm a reservation if there is a cancellation this deposit is Non Refundable regardless of the timeframe. The outstanding balance of accommodation is to be paid in full upon arrival. Failure to do so might result in your reservation being cancelled.

Cancellation and Amendments Policy:
All cancellations will forfeit his/her $25 deposit regardless of the timeframe. When a booking is cancelled within 7 days of the arrival date, the guest will forfeit his/her full deposit**. If a cancellation is less then 48 hours notice to arrival date then the first nights stay will also be charged. In the case of a No Show the deposit and the first nights stay will be charged.  Booking dates can be altered without penalty, before 7 days of the arrival date; changes are subject to availability and at the discretion of Management. Accommodation rate will be adjusted accordingly. We highly recommend guests to provide us with a written cancellation or amendment letter in cases of any error or mistake during cancellation/amendment procedure.

**if dates of stay have been altered prior to the cancellation of a booking, the guest will forfeit his/her full deposit.

Note: All cancellations will be charged a $25 administrative fee and this is NON-REFUNDABLE.